Proximity services

Meeting customers' expectations

Rexel simplifies its customers' work and helps them improve their operating performance. The key is to provide them with the products they need, when they need them, wherever they need them.

This special relationship depends on Rexel's multiple contact points (2,000 branches, 16,000 sales representatives, including 8,000 outside sales representatives), its omnichannel approach, the availability of products and people, practical modalities for order pick-up and delivery, as well as personalized customer support.

This proximity is not only geographical: its sales people and technicians know the specificities of each market and are available at all times to provide tailored advice.

The proximity approach also extends beyond small contractors and electricians. For international key accounts, Rexel's local teams in 26 countries represent an additional asset, helping them to conduct works in a given country, to supply and manage their subsidiaries' inventory or to respond to tenders.

Focusing on value-added services
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