Rexel - The last mile

Order tracking and delivery follow-up are now considered to be basic services by the Group's online customers. The Track & Trace solution has become a priority for Rexel's logistics services. This service that was already available in several European countries (Austria, Norway, the Netherlands, Belgium and Spain) is progressively rolled out across the rest of Europe.

Customer notifications include:
> Order confirmation;
> Delivery deadline, including products not in stock;
> Order preparation;
> Parcel shipment;
> Delivery date; and
> Proof of delivery (signature, photo).

Track & Trace, Austria
In 2017, Rexel Austria implemented a TMS (Transportation Management System) enabling all its transport operators to offer a Track & Trace service for their deliveries. All customers now enjoy total transparency throughout the “last mile,” with electronic and photographic proof of delivery. The new system, which is cloud-based and accessed via an app, has also reduced back-office procedures and facilitated transport operators' performance monitoring.